Service Innovation

Companies are increasingly recognizing the importance of digital, AI, and multi-channel strategies in providing exceptional customer experiences. At our consulting agency, we work closely with our clients to develop innovative ideas and services that meet the evolving needs of their customers. Our strategy and innovation consultants provide guidance and support throughout the entire process, from ideation to design and technological implementation. By helping our clients rethink their overall approach to customer experience, we enable them to stay ahead of the curve and remain competitive in today’s rapidly changing market.

Our offers

Innovation consulting

  • Analyzing market trends and customer insights, as well as keeping up with technological innovation through benchmarking.
  • Identifying customer pain points and irritants to enhance customer experience.
  • Generating new and innovative ideas to foster growth and development.
  • Defining business models that are associated with specific use cases, such as distribution channels, growth strategies, pricing models, and economic viability.
  • Conducting concept testing to thoroughly evaluate the feasibility of our clients’ ideas and develop a detailed project roadmap and business plan.

Innovation methodologies

  • Observing customers, suppliers, or partners in real-world situations, such as at the point of sale or during the use of services, to gain insights into their behavior and expectations. We also conduct one-to-one or group interviews to gather additional data.

  • Applying design thinking principles to help clients develop innovative solutions to complex problems.

  • Utilizing the business canvas methodology to create a clear and concise visual representation of a company’s value proposition, customer segments, revenue streams, and more.

  • Helping clients develop agility in their operations, allowing them to quickly adapt to changing market conditions and customer needs.

Innovation solutions

  • Redesigning or designing new customer journeys, including defining and optimizing consumer journeys, framing new product or service offerings, creating launch plans or market proof-of-concepts, identifying use cases through AI, and developing new digital in-store experiences.
  • Developing functional backlogs that outline the specific requirements and tasks needed to achieve a company’s goals and objectives.

Innovation performance

We help organizations foster a culture of innovation by encouraging executive boards to think creatively, explore new ideas, and take calculated risks. Our approach involves providing training and guidance to help executives develop the skills and mindset needed to embrace innovation, as well as facilitating brainstorming sessions and idea generation workshops. By fostering a culture of innovation at the executive level, we help organizations stay competitive and thrive in today’s rapidly changing business environment.